Contact

Tell us what you are working on.

A few lines about your store and what is bothering you about the numbers is enough. We read every message and reply by email within two business days.

Ad channels you use(optional)

What looks wrong, the tools you use, and any deadline.

We keep these details in our client records (stored with Airtable) and use them to reply to you. We only send other emails if you tick that box. See the privacy policy.

Questions

Before you send

What access do you need?

Nothing until you decide to go ahead. For an audit we ask for read access to Google Tag Manager, GA4, Google Ads and Meta Events Manager, plus a staff or collaborator account on Shopify or WooCommerce. We never need passwords, payment details or admin ownership, and you can remove our access at any time.

How long does it take?

We reply within two business days. A Tracking Audit takes 5–7 business days from kickoff, and an implementation usually takes 2–3 weeks. Paid media and SEO work runs month to month.

What if the audit finds nothing?

If the audit finds nothing worth fixing, we refund the audit fee. The conditions are in our terms.

What happens to the details I send?

They are stored in Airtable, our client records system, so we can reply and keep track of your enquiry. We do not sell them, and you only get marketing emails if you tick that box. Ask us at any time and we delete them. More in our privacy policy.

Who does the work?

The senior specialist who reads and answers your message does the tracking and paid media work. It is not handed to a junior team. Creative production is the one service we deliver with a partner studio, and we brief and review every piece.